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Shipping & Returns
Shipping Information
Multiple Brand Shipments
If you purchase multiple products from the same brand, they will be shipped together in one package. However, if you order products from different brands, they will be shipped separately and may arrive at different times. Each shipment will have its own tracking number, and delivery times may vary depending on the supplier and shipping carrier.
We strive to ensure that all orders are processed and delivered as quickly as possible. Since we work with multiple brands and suppliers, shipping times may vary depending on the product you order.
Processing Time
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Orders are typically processed within 1-7 business days, depending on the supplier.
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Once your order is placed, we begin processing it, which includes order verification, payment approval, and packaging.
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Please note that business days do not include weekends or holidays.
Estimated Delivery Time
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After processing, orders are typically delivered within 1-6 business days, depending on the supplier and shipping method.
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Some suppliers may experience longer shipping times due to external factors such as demand or carrier delays.
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If you order multiple products, they may arrive separately based on the supplier’s shipping schedule.
Total Estimated Time to Receive Your Order
2-13 business days (Processing + Shipping)
For more specific shipping details, please check the individual product description.
Shipping Disclaimer
We work with third-party suppliers and shipping carriers to fulfill orders. While we do our best to ensure timely deliveries, we are not responsible for shipping delays caused by the carrier, weather conditions, or other factors beyond our control. If your order is significantly delayed, please contact us, and we will assist you in tracking your package.
Returns & Refunds
We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return, the item must be:
✔ Undamaged, unworn, and unused
✔ In its original packaging with tags still attached
Return Process
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Contact Us First – If you need to return an item, please reach out to us at [Your Contact Email] with your order number and reason for return.
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We Contact the Supplier – Once we approve your return request, we will coordinate with the supplier.
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You Cover Return Shipping – Customers are responsible for the return shipping costs unless the item is defective or damaged.
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Refunds – Once the supplier receives and approves the return, we will issue your refund.
Refund Responsibility
All refunds are subject to supplier approval. Once the supplier has received and inspected the returned item, they will issue a refund to us. We will then process your refund to the original payment method. Please note that the refund timeline may vary depending on the supplier’s processing time.
Defective or Damaged Items
If you receive a damaged or defective item, please notify us within 5 days of receiving it. We will work with the supplier to resolve the issue and process a refund or replacement.
Payment Methods
We accept payments through Stripe and PayPal, giving you flexibility at checkout:
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Stripe: Pay securely with credit or debit cards, including Visa, MasterCard, American Express, UnionPay, JCB, Diners Club, Cartes Bancaires, Discover, Electron, and Maestro.
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PayPal: Choose to pay directly via PayPal for a secure and convenient checkout experience.
All payment transactions are securely processed using PCI-DSS-compliant payment gateways to ensure your financial information remains protected.
Additional Notes for U.S. Customers
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We currently only ship within the United States.
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If there are any unexpected shipping delays, we will notify you as soon as possible.
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Some brands may experience longer processing times due to high demand or seasonal delays.
If you have any questions, feel free to reach out to us at kjvitalityllc@gmail.com. We’re happy to help!